Massachusetts EHR Success Stories

Success Story

Hospitals, provider groups, post-acute care facilities and home care agencies are using Electronic Health Record systems (EHR) to improve patient care.

View the success stories listed below to learn about how healthcare organizations used EHRs to improve patient care, enhance operational efficiencies and reduce costs. Each organization brings its unique experience to the table in this success stories series.

If you have an EHR success story that MeHI can showcase, contact us, and a representative will schedule an interview with you. 

Boston Healthcare for the Homeless Puts Meaningful Use in Perspective

Caring for the homeless population is among the most challenging jobs in the medical profession. The point of care can range from a health center to, sadly, a city street corner or park bench. Furthermore, many homeless need to worry about finding their next meal, staying safe and securing a place to sleep, before focusing on getting treatment for an illness or heading in for a regular check-up. The Boston Health Care for the Homeless Program is using ingenuity and innovation to help care for what is arguably the city's most vulnerable population. Doctors and other health care providers armed with tablets and laptops take to the streets to bring care directly to the patients. The electronic health record is a key component of keeping track of this largely transient population.

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South Cove Community Health Center Uses Electronic Health Records to Increase Patient Follow Ups

South Cove’s work is a great example of what can be accomplished to improve health, health care and control costs when an EHR is used. In 2009, South Cove successfully transitioned entirely from a paper system to an exclusive electronic system using their EHR. South Cove uses its EHR to better track patient care by identifying those patients that are due for follow-up and wellness visits. It also closely tracks high-risk patients, which is often an arduous and time-consuming task.

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Reliant Medical Group Pushes EHR to New Frontiers for Diabetes Care

When Reliant Medical Group implemented its EHR system a few years ago and began to using it track its diabetes patients, overall improvements in care outcomes for the disease were minimal. But when the medical group added a comprehensive alert system that reminds providers and patients about scheduled treatment, diabetes education and adherence to care plans, outcomes improved dramatically. In fact, Reliant is ahead of much of the country in diabetes quality measures. Dr. Larry Garber, who has spearheaded Reliant's EHR initiative, explains how they are doing it in this success story.

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From Humble Roots, Brockton Neighborhood Health Center Embraces EHR Built for Bold Future

For Ben Lightfoot, M.D., medical director at Brockton Neighborhood Health Center (BNHC), it's hard to pick one electronic health record (EHR) success story that trumps all others.

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East Boston Neighborhood Health Center Eyes Improved Care Transitions, Outcomes with Health IT

With more than 250,000 annual patient visits, 100 physicians, an emergency department, and a wide array of primary and specialty care services, East Boston Neighborhood Health Center (EBNHC) is among the nation’s largest Federally Qualified Health Centers (FQHCs). It’s also a study in how effective health IT can streamline transitions between care settings, advance care delivery, and improve outcomes for a culturally diverse population.

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EMR Eases Data Deluge at South Cove Community Health Center

For South Cove Community Health Center, caring for 29,000 primarily non-English speaking patients in Boston and Quincy is a considerable challenge, and the organization discovered that effectively delivering and coordinating care for these patients using paper medical charts was preventing it from significantly improving care.

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Massachusetts League of Community Health Centers Eyes Grants & New Data Analytics Tools as Key to Success

Community health centers are a key part of Massachusetts’ health care ecosystem, providing vital services for one in eight of the Commonwealth’s residents, or more than 820,000 patients in 2012. They’re also key stakeholders in embracing and applying new uses for health IT, which is paramount in ensuring that health centers address the needs of, and the high demand from, their vulnerable patient populations.

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Collaboration First: Reliant Medical Group's Epic Implementation

Reliant Medical Group installed its EHR in order to improve patient care, but the system has also proved to generate significant financial benefits. In fact, Reliant broke even on its financial investment with its EHR implementation a year ahead of schedule. What's more, the medical group sees a total 10-year savings of nearly $64 million by using an EHR. See where savings are in this success story.

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Knowing Practice Makes Perfect: Lawrence General Hospital Banks on Personal Touch as IPA Converts to EHRs

When Lawrence General Hospital (lawrencegeneral. org) set out to convince 36 providers within its Choice Plus Independent Physician Association (IPA) ( network to jettison their paper charts and adopt electronic heath records (EHRs), a personal touch was a key part of the winning formula.

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