Health Information Exchange Toolkit

Health Information Exchange Toolkit

This toolkit contains guides, templates, and forms to help develop effective connections to a Health Information Exchange (HIE), like the Mass HIway.


We advise you to develop use cases when connecting to an HIE. A use case is a narrative describing how the HIE will be used to accomplish a business goal. Use cases designed with a goal in mind are a valuable planning tool.

A well-crafted use case communicates the functional requirements to inform the technical planning and identify all workflow modifications that will need to be implemented. Having this worked out first will help scope and develop the solution and accelerate the technical evaluation process.

Developing use cases requires understanding your business needs, i.e. the issues and opportunities to address. Defining the needs early in the process will accelerate the design effort and provide a basis to evaluate success.

Access the Use Case Resources, Use Case Tools and Use Case Library to assist you in this process. Read the HIE Use Case Stories and HIE Spotlight Stories to learn how other healthcare organizations are using an HIE to improve efficiency and patient care.

Mass HIway

The Use Case strategy presented in this toolkit was originally designed for connecting to the statewide HIE, the Mass HIway. To learn about the HIway or to visit the Mass HIway website, visit our Mass HIway page.

HIway Connections Map

The searchable HIway Connections Map lists all organizations connected to the Mass HIway, either directly or via a HIway Trusted HISP.